General Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR ACCOMMODATION SERVICE BOOKERS

AT THE ACCOMMODATION FACILITIES APARTMÁNY NA FAŘE, STODOLA NA BÍLÉ AND LUXUSNÍ APARTMÁNY DOMOVJANKA

The General Terms and Cancellation Policy (hereinafter referred to as the Conditions) of Apartmány Na Faře, STODOLA NA BÍLÉ, and LUXUSNÍ APARTMÁNY DOMOVJANKA (hereinafter referred to as the Accommodation Provider) govern the mutual contractual relationship between the company BESKYDY SPORT s.r.o., with its registered office at kpt. Nálepky 962/13, 779 00 Olomouc, ID No.: 26864207 (hereinafter referred to as the Operator) and the client, a natural or legal person who books a stay at the accommodation facility as the booker (hereinafter referred to as the Client).

 

  1. Booking a Stay, Formation of Contractual Relationship

The Client orders services from the Accommodation Provider through a written order or reservation request, submitted to the Accommodation Provider by mail, email, via the online booking interface, or in person. Essential details for a properly submitted order or reservation request are: the client’s name and surname, contact details (phone, email), in the case of legal entities, trade name, ID No., Tax ID No., and dates of service utilization. The personal data provided by the client in the booking or reservation will be used by the Accommodation Provider solely for the contractual relationship established between the Accommodation Provider and the client. The provided personal data will be processed in accordance with Article 6(1)(a) and Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Upon a properly submitted and placed order or binding reservation request, the client is bound by this document. A contractual relationship is established between the client and the Accommodation Provider upon the Accommodation Provider’s confirmation of the order or request (or a non-binding reservation) (pursuant to Article IV of these Conditions).

The Accommodation Provider undertakes to provide the client with services of the confirmed scope and quality, and the client undertakes to pay the Accommodation Provider the agreed price. The terms of the contractual relationship apply to all persons listed in the order or reservation request submitted by the client and confirmed by the Accommodation Provider.

 

  1. Client’s Rights and Obligations

The client has the right:

To be sufficiently and fully informed by the Accommodation Provider about the ordered services, i.e., their scope, dates, and price; to the proper provision of services ordered by them and confirmed (and pre-paid) by the Accommodation Provider; to cancel a confirmed order or reservation request before the start of the stay, provided that the cancellation policy is adhered to in accordance with Article VII.; to claim defects in the provided services.

 

The client is obliged:

To fully and correctly provide all essential details for the order or reservation request; to pay the Accommodation Provider the deposit and the remaining balance for the stay, or the full price for the stay, by the required deadline, according to the specific terms of the order; to respect the regulations of the Accommodation Provider whose services they use, and the house rules; to carefully check the accommodation confirmation (accommodation voucher) issued by the Accommodation Provider and to immediately contact the Accommodation Provider if any discrepancies are found.

 

III. Obligations of the Accommodation Provider

The accommodation provider is obliged:

To provide the client with important information regarding the ordered services and to confirm properly ordered services to the client. For a binding reservation or confirmed order, to ensure services of the confirmed scope and quality for the client.

 

In case of withdrawal from a confirmed service order or binding reservation by the client, to refund the paid deposit for services no later than 30 days after written receipt of the cancellation. However, if the Accommodation Provider is entitled to cancellation fees, they will refund the client the difference between the already paid deposit and the applicable cancellation fees.

 

  1. Service Prices and Payment

Prices for services provided by the Accommodation Provider are listed at: ubytovani.nabile.cz.

After creating a reservation, the client will be sent a proforma invoice, payment details, or an invoice for the stay at the accommodation facility, in the amount specified by the specific terms of the order. The client is obliged to make the payment according to the instructions. The client is obliged to pay the remaining balance for the stay according to the instructions. The client can pay the price of the stay by bank transfer to the Operator’s account or online by credit card.

The price of the stay does not include the recreational fee, which is collected in the amount determined by the generally binding decree of the relevant municipal office. The client is informed in writing about the amount of the fee in advance upon confirmation of the stay reservation.

 

  1. Stay Confirmation

The confirmation issued by the Accommodation Provider (via email) entitles the client to utilize the paid services. The client is obliged to check the accuracy of the information stated on the confirmation.

If any discrepancies are found, the client shall immediately contact the Accommodation Provider by email at: ubytovani@nabile.cz.

 

  1. Check-in

Before check-in, the client enters the personal data of all guests into the Alfred application.

Access to the property and the respective room is granted to guests based on written information sent, which includes the key storage location and codes for opening the lockboxes.

 

VII. Cancellation Policy

The cancellation policy is an integral part of the commercial agreement between the client and the Accommodation Provider. The client has the right to cancel the stay at any time, i.e., to withdraw from a confirmed order or reservation request for a stay under the conditions stated below. This withdrawal by the client (hereinafter referred to as cancellation) must be made in writing and demonstrably delivered to the Accommodation Provider.

The cancellation policy applies to the cancellation of accommodation, catering, and other services by the client. Specific cancellation terms are communicated to the client in writing when booking the stay.

 

VIII. Final Provisions

These General Terms and Conditions come into effect on 1.1.2025. Changes and amendments to these conditions may be individually agreed upon between the Accommodation Provider and the client exclusively in writing.

The personal data provided by the client in the booking will be used by the Accommodation Provider solely for the contractual relationship established between the Operator and the client.