General Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR GUESTS BOOKING ACCOMMODATION SERVICES

AT THE ACCOMMODATION FACILITIES APARTMÁNY NA FAŘE, STODOLA NA BÍLÉ AND LUXUSNÍ APARTMÁNY DOMOVJANKA

These General Terms and Conditions and Cancellation Policy (hereinafter referred to as ‘the Conditions’) for Apartmány Na Faře, STODOLA NA BÍLÉ and LUXUSNÍ APARTMÁNY DOMOVJANKA (hereinafter referred to as ‘the Accommodation Facility’) govern the contractual relationship between BESKYDY SPORT s.r.o., with its registered office at kpt. Nálepky 962/13, 779 00 Olomouc, Company ID: 26864207 (hereinafter referred to as ‘the Operator’) and the client, a natural or legal person who books a stay at the Accommodation Facility as the booker (hereinafter referred to as ‘the Client’).

 

1. Booking a Stay, Formation of Contractual Relationship

The Client books services at the Accommodation Facility by submitting a written order or reservation request to the Accommodation Facility via post, email, through the online booking interface on the website, or in person. Essential details for a properly submitted order or reservation request include: the Client’s first name and surname, contact information (phone, email), and for legal entities, the business name, Company ID, Tax ID, and the dates of service utilization. The personal data provided by the Client in the booking or reservation will be used by the Accommodation Facility solely for the purpose of the contractual relationship between the Accommodation Facility and the Client. The provided personal data will be processed in accordance with Article 6(1)(a) and Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Upon a properly submitted and placed order or binding reservation request, the Client is bound by this document. Upon the Accommodation Facility’s confirmation of the order or reservation request (in accordance with Article IV of these Conditions), a contractual relationship is established between the Client and the Accommodation Facility.

The Accommodation Facility undertakes to provide the Client with services of the confirmed scope and quality, and the Client undertakes to pay the Accommodation Facility the agreed price. The terms of the contractual relationship apply to all persons listed in the order or reservation request submitted by the Client and confirmed by the Accommodation Facility.

 

1. Client’s Rights and Obligations

The Client has the right:

To be sufficiently and fully informed by the Accommodation Facility about the services booked, i.e., their scope, dates, and price; to receive the services ordered by them and confirmed (and potentially pre-paid) by the Accommodation Facility; to cancel a confirmed order or reservation request before the start of the stay, provided the cancellation conditions in accordance with Article VII are met; to lodge a complaint regarding defects in the services provided.

 

The Client is obliged:

To fully and correctly state all essential details of the order or reservation request; to pay the Accommodation Facility the deposit and the remaining balance for the stay, or the full price for the stay, by the required deadline, according to the specific terms of the order; to respect the regulations of the Accommodation Facility whose services they are using and the house rules; to carefully check the stay confirmation (accommodation voucher) issued by the Accommodation Facility and to immediately contact the Accommodation Facility if any discrepancies are found.

 

III. Obligations of the Accommodation Facility

The Accommodation Facility is obliged:

To provide the Client with important information regarding the booked services and to confirm the Client’s properly ordered services. For a binding reservation or confirmed order, to ensure the Client receives services of the confirmed scope and quality.

 

In the event of the Client withdrawing from a confirmed service order or binding reservation, to refund the paid deposit for services no later than 30 days after written receipt of the cancellation. However, if the Accommodation Facility is entitled to cancellation fees, it will refund the Client the difference between the already paid deposit and the applicable cancellation fees.

 

1. Prices of Services and Their Payment

Prices for services provided by the Accommodation Facility are listed at: ubytovani.nabile.cz.

After creating a reservation, the Client will be sent a proforma invoice, payment details, or an invoice for the stay at the Accommodation Facility, for an amount determined by the specific terms of the order. The Client is obliged to make the payment according to the instructions. The Client is obliged to pay the remaining balance for the stay according to the instructions. The Client can pay the price of the stay by bank transfer to the Operator’s account or online by credit card.

The price of the stay does not include the recreational fee, which is collected at the rate set by the generally binding decree of the relevant municipal office. The Client is informed in writing of the fee amount in advance when the stay reservation is confirmed.

 

1. Stay Confirmation

The confirmation issued by the Accommodation Facility (via email) entitles the Client to utilize the paid services. The Client is obliged to check the accuracy of the information stated on the confirmation.

Should any discrepancy be found, the Client must immediately contact the Accommodation Facility by email at: ubytovani@nabile.cz.

 

1. Check-in

Before check-in, the Client must enter the personal details of all guests into the Alfred application.

Access to the property and the respective room is granted to guests based on information sent in writing, which includes the key collection location and codes for opening key boxes.

 

VII. Cancellation Policy

The cancellation policy is an integral part of the commercial agreement between the Client and the Accommodation Facility. The Client has the right to cancel the stay at any time, i.e., to withdraw from a confirmed order or reservation request for a stay, under the conditions stated below. This withdrawal by the Client (hereinafter referred to as ‘cancellation’) must be made in writing and demonstrably delivered to the Accommodation Facility.

The cancellation policy applies to the cancellation of accommodation, catering, and other services by the Client. Specific cancellation conditions are communicated to the Client in writing when booking the stay.

 

VIII. Final Provisions

These General Terms and Conditions come into effect on January 1, 2025. Changes and additions to these Conditions may be individually agreed upon between the Accommodation Facility and the Client exclusively in writing.

The personal data provided by the Client in the stay booking will be used by the Accommodation Facility solely for the purpose of the contractual relationship between the Operator and the Client.